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Frequently Asked Questions

While the Terms & Conditions outline the complete details of the Valvoline Limited Engine Parts Warranty, any question you might have may already be answered below. Review our Frequently Asked Questions, if you do not find the answer you are looking for in the FAQ below please contact us with your question.

Program Overview

Eligibility

Maintaining My Limited Engine Parts Warranty

Coverage under the Guarantee

Advantages of going to Valvoline Express Care

Advantages of going to an Authorized Valvoline Installer

How to File a Claim

Website Help

About Switching Oil Types

PROGRAM OVERVIEW

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HOW DOES THE PROGRAM WORK?

Register your vehicle before 200,000 KM, purchase qualifying Valvoline motor oil and change your oil every 90 days or 5,000 to 6,400 KM. Track your oil changes on our website and keep your purchase or service receipts (copies of receipts accepted). If your engine breakdown due to the failure of a Valvoline brand motor oil product to properly lubricate while covered by the Limited Engine Parts Warranty, we'll repair or replace it. See the Warranty Terms and Conditions for complete details.

WHAT IS A QUALIFYING MOTOR OIL FOR THE 500,000 KM VALVOLINE LIMITED ENGINE PARTS WARRANTY?

Valvoline's full synthetic oils: SynPower Full Synthetic Motor Oil, in the manufacturer-specified viscosity grade.

WHAT IS A QUALIFYING MOTOR OIL FOR THE 360,000 KM VALVOLINE LIMITED ENGINE PARTS WARRANTY?

Valvoline's Synthetic Blend oils: Valvoline's MaxLife, Valvoline NextGen High Mileage Motor Oil, or DuraBlend Motor Oil, in the manufacturer-specified viscosity grade.

WHAT IS A QUALIFYING MOTOR OIL FOR THE 240,000 KM VALVOLINE LIMITED ENGINE PARTS WARRANTY?

Valvoline Premium Conventional Motor Oil or Valvoline NextGen Conventional Motor Oil in the manufacturer-specified viscosity grade.

HOW CAN VALVOLINE OFFER THIS WARRANTY WITHOUT CHARGING FOR IT?

Valvoline takes pride in making great motor oils. Because of the quality of our products we can stand behind them with the Limited Engine Parts Warranty. If you use Valvoline and change your oil regularly, your engine should not breakdown due to the motor oils failure to properly lubricate. But if it does, Valvoline has you covered when you enroll in our Limited Engine Parts Warranty.

HOW DO I ENROLL IN THE LIMITED ENGINE PARTS WARRANTY?

You must enroll online at www.EngineWarranty.com

WHERE CAN I PURCHASE VALVOLINE OIL?

Valvoline motor oil is available at local automotive retailers such as Wal-Mart, NAPA, Uni-Select and other retailers.

WHERE CAN I FIND A SERVICE PROVIDER TO CHANGE MY OIL FOR ME?

In addition to Valvoline Express Care, you can use our Store Locator to find an Authorized Valvoline Installer in your area.

WHERE CAN I FIND THE WARRANTY TERMS AND CONDITIONS?

See Warranty Terms and Conditions for complete details.

ELIGIBILITY

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WHAT ARE THE VEHICLE REGISTRATION REQUIREMENTS?

You must own your vehicle and register it before 200,000 KM. Vehicles that have a diesel engine, or are more than 12 years old, have a Gross Vehicle Weight Rating (GVWR) of over 4536 KG (10,000 pounds) or have been modified with equipment or parts that are not factory-original are not eligible to participate. Complete details on vehicle eligibility can be found in the Limited Engine Warranty Terms and Conditions

HOW OLD DO I HAVE TO BE TO PARTICIPATE?

According to the Official Terms and Conditions, you must be at least 18 at the time you enroll your vehicle to participate in the Valvoline Limited Engine Warranty.

MY PARENTS OWN MY VEHICLE. CAN I ENROLL?

No, only the owner or lessor of the vehicle can enroll in the Limited Engine Parts Warranty.

CAN I ENROLL MY LEASED VEHICLE?

Yes, leased vehicles may be enrolled in the program provided they meet the other eligibility requirements.

ARE FLEET VEHICLES ALLOWED TO PARTICIPATE?

Yes, fleet owners may enroll up to 20 vehicles.

I JUST PURCHASED A VEHICLE THAT WAS ENROLLED IN VALVOLINE'S LIMITED ENGINE PARTS WARRANTY. IS THE VEHICLE STILL COVERED IF I FOLLOW THE TERMS AND CONDITIONS?

Yes, the Valvoline Limited Engine Warranty is transferable. However you can only transfer the Warranty if the vehicle has less than 125,000 KM and meets remaining eligibility. A transfer will only maintain eligibility if you obtain copies of the purchase or service receipts from the previous owner or can otherwise prove compliance with the terms and conditions of this Limited Engine Parts Warranty.

MY VEHICLE HAS MORE THAN 200,000 KM, BUT I HAVE BEEN USING VALVOLINE MOTOR OIL REGULARLY. WHY ISN'T MY VEHICLE ELIGIBLE?

Good maintenance in the early life of a vehicle helps to protect the engine from significant damage later. Because we wanted to offer a Warranty with minimal exclusions, we had to ensure that we could verify good vehicle maintenance, which includes regular oil changes with Valvoline motor oils, prior to 200,000 KM.

WHY ARE DIESEL ENGINES EXCLUDED?

Diesel engines have different maintenance requirements than gasoline engines. They are not eligible for the Valvoline Limited Engine Parts Warranty.

CAN I ENROLL MY 2001 VEHICLE?

Only vehicles up to 12 years old can participate. That means to enroll your vehicle during 2013 the vehicle must be a 2002 model or newer. To enroll in 2014, the vehicle must be a 2003 model or newer, and so on.

WHY ARE VEHICLES EXCLUDED IF THEY HAVE BEEN MODIFIED WITH EQUIPMENT OR PARTS THAT ARE NOT FACTORY-ORIGINAL?

The program will not warranty any vehicle that has been modified due to the unknown effect modifications could have on the engine's performance and durability.

HOW MANY VEHICLES AM I ALLOWED TO ENROLL IN THE VALVOLINE LIMITED ENGINE PARTS WARRANTY?

You may enroll up to 20 vehicles per household. Each vehicle must be enrolled before 200,000 KM in order to qualify.

I LIVE IN USA CAN I ENROLL?

Sorry, only residents of Canada with vehicles registered in the 10 Canadian Provinces are eligible to enroll, if you live in the USA you can go to www.EngineGuarantee.com to enroll in the Valvoline Limited Engine Guarantee.

I LIVE IN ONE OF THE THREE CANADIAN TERRITOIRES?

Sorry, vehicles registered in and to residents of Canadian territories are excluded from eligibility.

MAINTAINING MY LIMITED ENGINE PARTS WARRANTY

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WHAT DO I NEED TO DO TO STAY IN THE LIMITED ENGINE PARTS WARRANTY PROGRAM?

Once you've enrolled, change your oil and filter every 90 days or 5,000 KM using the type of Valvoline motor oil required for the protection level you selected when you enrolled the vehicle. We know you can't always change your oil at exactly 5,000 KM, so we allow a grace period of up to 1,400 KM.

Enter your oil changes online within 90 days of when you had your last oil change and keep your receipts (copies accepted). Additional requirements can be found in the Limited Warranty Terms and Conditions.

WHAT HAPPENS IF I GO LONGER THAN 5,000 KM BETWEEN OIL CHANGES?

We know you can't always change your oil at exactly 5,000 KM, so we allow a grace period of up to 1,400 KM. If you do not change your oil within 6,400 KM, your vehicle no longer qualifies for the Valvoline Limited Engine Part Warranty.

HOW LONG CAN I WAIT AFTER I HAVE MY OIL CHANGED TO RECORD MY SERVICE ONLINE?

You must record your oil change service within 90 days of when you changed the oil or had the oil changed for you. If you record an oil change more than 90 days after it was done it will be accepted but it may invalidate your vehicle's coverage if you make a claim on the Valvoline Limited Engine Part Warranty.

DO I HAVE TO KEEP RECEIPTS IF I RECORD MY OIL CHANGE ONLINE?

Yes. You must keep receipts (copies accepted) for all oil purchases, whether you change the oil yourself or you have it done by a service provider.

CAN I CHANGE MY WARRANTY PROTECTION LEVEL?

You may upgrade your level of protection any time prior to 200,000 KM. You may choose to lower the level of protection at any time before your vehicle reaches 240,000 KM. Simply go to the Vehicle Home Page and select "Change Warranty Type".

WHAT IF I JUST HAD MY OIL CHANGED, BUT I WANT TO ENROLL IN THE WARRANTY AT A HIGHER LEVEL THAN THE OIL I JUST PURCHASED?

No problem! When you enroll, you can enroll at any level, regardless of the oil you used at your most recent oil change. Simply use the oil required for the protection level you selected at future oil changes. The only oil changes that affect your eligibility are the ones done after you enroll your vehicle in the Limited Engine Parts Warranty.

IS IT OKAY IF I GET MY OIL CHANGED AT DIFFERENT SERVICE PROVIDERS, AND SOMETIMES CHANGE THE OIL MYSELF?

Yes! Always use the type of Valvoline oil for the level of the Limited Engine Parts Warranty in which your vehicle is enrolled. Keep your receipts and enter your oil changes online within 90 days of when you had the oil changed.

DO I HAVE TO CHANGE MY OIL FILTER EVERY TIME I CHANGE THE OIL?

You must change the filter when you change the oil. That's because in addition to providing essential engine lubrication, oil also scrubs the inside of the engine clean and traps contaminants such as dirt in the filter, preventing contaminants from re-entering the oil and your engine. Over time, the filter can become full of contaminants and lose its effectiveness. Changing the oil and filter on a regular basis gives the engine a fresh transfusion for longer life and keeps you in compliance for the Limited Engine Parts Warranty.

WHAT HAPPENS IF I DO NOT USE THE REQUIRED TYPE OF OIL REQUIRED FOR THE LEVEL I HAVE SELECTED IN THE LIMITED ENGINE PARTS WARRANTY?

If the oil you use is from a lower level of the Limited Engine Parts Warranty, it will void your warranty coverage. You will given the option of downgrading your warranty coverage to a lower level, if you confirm your warranty protection level will be reduced to the level covered by the product type you selected (e.g. if you use Valvoline Premium Conventional when you are enrolled for 360,000 KM of coverage with MaxLife, your warranty coverage can be reduced to 240,000KM). It is okay if you use higher level oil (e.g., if you use SynPower synthetic when you are enrolled in the Conventional level of the Limited Engine Parts Warranty).

WHAT IF I USE A DIFFERENT VISCOSITY GRADE OF OIL THAN WHAT MY VEHICLE MANUFACTURER RECOMMENDS?

You must use the viscosity grade (5W-30, 10W-30, etc.) recommended by your vehicle manufacturer. Consult your owner's manual for the required viscosity for your vehicle.

IS IT OKAY IF I USE A HIGHER LEVEL OR TYPE OF VALVOLINE OIL THAN WHAT IS SPECIFIED IN MY WARRANTY LEVEL?

Yes. For example, if you enroll in the 360,000 KM Limited Engine Parts Warranty, and you use SynPower full synthetic oil, you still qualify for 360,000 KM Warranty protection.

MY VEHICLE HAS AN OIL INDICATOR LIGHT. SHOULDN'T I USE THAT AS AN INDICATOR FOR WHEN TO CHANGE THE OIL?

To maintain the extra protection offered by the Limited Engine Parts Warranty, you must change your oil and filter every 5,000 to 6,400 KM, regardless of whether your vehicle is equipped with an oil indicator light.

COVERAGE UNDER THE WARRANTY

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WHAT PARTS AND COSTS ARE COVERED UNDER THE WARRANTY?

The Limited Engine Parts Warranty covers most lubricated engine parts. These parts include pistons, piston rings, piston pins, crankshaft and main bearings, connection rods and rod bearings, camshaft and camshaft bearings, and timing gears, intake and exhaust valves, valve springs, guides, oil pump, push rods, rocker arms, hydraulic lifters and rocker arm shafts. Valvoline will cover the cost of labor and replacement parts (or replacement engine if necessary) to restore your engine to operation. However, this Limited Engine Parts Warranty does not cover parts related to electrical, fuel, ignition, starting, computer engine management system, Exhaust Gas Recirculation (EGR) system, cooling system, air intake system, exhaust system, turbocharger or supercharger. See the Warranty Terms and Conditions for complete details.

WHO WOULD DO THE REPAIRS OR REPLACE THE ENGINE?

Typically we will work with you to find a qualified local repair shop to do the work. Valvoline may require that your vehicle be repaired by a certified repair facility and/or an ASE Certified Technician. See the Warranty Terms and Conditions for complete details.

WHY IS THERE A WAITING PERIOD OF 12 MONTHS BEFORE I CAN MAKE A CLAIM?

Before we cover your car, we want you to develop a short history of proper engine maintenance. When you register for the Limited Engine Parts Warranty, we can help you by sending maintenance reminders and car care tips.

ADVANTAGES OF GOING TO VALVOLINE EXPRESS CARE

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WHAT ARE THE ADVANTAGES OF GOING TO VALVOLINE EXPRESS CARE?

Valvoline Express Care facilities are located across Canada. When you go to Valvoline Express Care, you know you are getting high quality service and premium Valvoline products that make it easy to maintain your vehicle under the Limited Engine Parts Warranty.

WHERE CAN I FIND A VALVOLINE EXPRESS CARE?

Click on service locator for the closest Express Care Operator at www.expresscare.com

ADVANTAGES OF GOING TO AN AUTHORIZED VALVOLINE INSTALLER

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WHAT IS AN AUTHORIZED VALVOLINE INSTALLER?

Authorized Valvoline Installers (AVI) have been certified to carry the Valvoline products you need to meet the requirements of the Limited Engine Parts Warranty.

WHERE CAN I FIND AN AUTHORIZED VALVOLINE INSTALLER?

You can use our Store Locator to find the closet Authorized Valvoline Installer in your area.

CAN I STILL PARTICIPATE IN THE VALVOLINE LIMITED ENGINE PARTS WARRANTY IF I TAKE MY VEHICLE TO BE SERVICED AT A LOCATION THAT IS NOT AN AUTHORIZED VALVOLINE INSTALLER?

Yes, as long as the service provider uses the qualified Valvoline oil required for the Limited Engine Parts Warranty and the receipt they provide indicates as such, it qualifies for the program.

HOW TO FILE A CLAIM

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WHAT QUALIFIES AS "ENGINE FAILURE" AND WHAT PARTS ARE COVERED?

A covered engine failure occurs when the engine will not run because of the failure of a lubricated engine part or component due to the failure of a Valvoline brand motor oil product to properly lubricate. Please see the Warranty Terms and Conditions for complete details. If your engine does not run because of problems with systems not protected by motor oil – for example, a malfunction of the electrical, fuel, computer engine management, cooling, air intake or exhaust systems -- then the failure is not an engine failure, and thus not covered by the Limited Engine Parts Warranty. Unless caused by a failure of the excluded systems above, examples of covered parts include: pistons, piston rings, piston pins, crankshaft and main bearings, connection rods and rod bearings, camshaft and camshaft bearings, and timing gears, intake and exhaust valves, valve springs, guides, oil pump, push rods, rocker arms, hydraulic lifters and rocker arm shafts.. Valvoline will cover the cost of labor and replacement parts (or replacement engine if necessary) to restore your engine to operation. However, this Limited Engine Parts Warranty does not cover parts related to. Examples of parts not covered include: parts related to electrical, fuel, ignition, starting, computer engine management system, Exhaust Gas Recirculation (EGR) system, cooling system, air intake system, exhaust system, turbocharger or supercharger.

WHY IS THERE A WAITING PERIOD OF 12 MONTHS BEFORE I CAN FILE A CLAIM?

Before we cover your car, we want you to develop a short history of proper engine maintenance. When you register for the Limited Engine Parts Warranty, we can help you by sending maintenance reminders and car care tips.

IF MY ENGINE FAILS, WHAT IS THE PROCESS FOR FILING A CLAIM?

If your engine fails, you may contact Valvoline Limited Engine Parts Warranty Customer Service in one of two ways: Call 1-877-274-6703 or on your Vehicle Home Page, simply click "Submit an Engine Guarantee Claim".

IF MY ENGINE FAILS, WILL I BE REQUIRED TO PROVE THAT IT WAS VALVOLINE MOTOR OIL THAT CAUSED THE FAILURE?

Yes. Unlike other so-called WARRANTY's, we believe so strongly in the quality of our products that we will cover engine failures due to the failure of a Valvoline brand motor oil product to properly lubricate.

WHY IS THE MAXIMUM PAYOUT FOR REPAIRS $5,000?

The average cost of repairing an engine failure is less than $3,000. Some vehicles cost more and others cost less. We've chosen the $5,000 limit because it will more than cover most repairs.

WHAT IS NOT COVERED UNDER THE LIMITED ENGINE PARTS WARRANTY PROGRAM?

Basically any engine failure that did not happen during your normal everyday use of the vehicle. Most of this is pretty obvious, but our lawyers told us we had to give you a detailed list. Engine failures that are caused by the following circumstances are not covered: collision or other accident; theft; vandalism; riot; explosion; earthquake; lightning; freezing; overheating; internal or external fire; water or flood damage (including prior flood damage); chemical damage or exposure; negligent, reckless, knowing or intentional damage; timing chain or timing belt failure; improper service or maintenance; defect attributable to the vehicle manufacturer; improper installation of any part; coolant or external fluid contamination (e.g., coolant, fuel, water or foreign material); or the failure to keep the motor oil and engine coolant at levels prescribed by the manufacturer.

WEBSITE HELP

WHY IS A PASSWORD REQUIRED?

A password is required to protect your privacy and your information.

WHAT IF I FORGOT MY USER NAME?

Your user name is the email address you used when you registered for the Limited Engine Parts Warranty. If you forgot the email address you used during registration, go to the 'Contact Us' link and request it to be sent to you.

HOW DO I CHANGE MY PERSONAL INFORMATION (NAME, ADDRESS, EMAIL, ETC.)?

Go to the ‘My Info' link located at the top navigation on your Limited Engine Parts Warranty homepage. You will also need to re-enter your password whenever you make changes to your personal information.

WHY CAN'T I CHANGE MY OIL CHANGE SERVICE HISTORY?

Once you enter a service, you have 30 days to update or change the information.

WHAT IS A VEHICLE IDENTIFICATION NUMBER (VIN) AND WHERE CAN I FIND IT?

The VIN is an alphanumeric code assigned by the manufacturer that is a unique identifier for each vehicle. This is commonly found on your vehicle insurance slip, your vehicle registration, and it is also imprinted below your lower left side of the front windshield.

WHY IS THE VIN REQUIRED?

It is a unique identifier for your vehicle that will help us speed up the claims process in the unlikely event you need to file a claim. It is critical that the VIN is entered correctly so we can match your maintenance records to the enrolled vehicle.

HOW DO I FIND THE VEHICLE MANUFACTURER'S REQUIRED VISCOSITY GRADE OF OIL FOR MY VEHICLE?

This information can be found in your owners' manual.

HOW DO I REMOVE A VEHICLE FROM MY ACCOUNT?

Go to your vehicle page and click on the link “Cancel My Warranty”. Then, select either the option to just cancel the Warranty for that vehicle or the option that you no longer own that vehicle, depending on your situation.

WHERE CAN I FIND THE OFFICIAL TERMS AND CONDITIONS FOR THE LIMITED ENGINE PARTS WARRANTY?

Please see the Official Warranty Terms and Conditions for complete details

WEBSITE HELP

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I FORGOT MY PASSWORD. WHAT SHOULD I DO?

If you don't remember your password, use the ‘Forgot Password' process and follow the directions so that we can send you instructions on how to reset your password.

HOW DO I UPDATE MY PROFILE INFORMATION?

After you login, click on My Info to change your account information.

I HAVE A NEW EMAIL ADDRESS. CAN I STILL LOGIN?

You can still login, but you must use the email address that you registered with originally. Once you are logged in, you should access My Info to update your email address.

WHAT WEB BROWSER DO I NEED TO USE THIS SITE?

The site will perform best with Internet Explorer, Firefox and Safari.

HOW WILL YOU USE MY PERSONAL INFORMATION?

For full details and/or questions about your personal information, please view our Privacy Policy

HOW DO I OPT OUT OF MESSAGES I AM RECEIVING?

Log in, go to the My Info page and uncheck the communications you prefer not to receive. Please note that you cannot opt out of receiving e-mail notifications confirming actions on site such as forgot password and Oil Change service entries.

WHAT ARE BROWSER COOKIES?

Browser cookies are small text files that are sent to your computer to store information. Valvoline Limited Engine Parts Warranty uses cookies to keep track of information such as account registration and other pertinent details.

DO I NEED TO HAVE BROWSER COOKIES TURNED ON TO PARTICIPATE?

Yes. If your browser is not set to accept cookies, you will not be able to participate in this program.

HOW DO I TURN ON BROWSER COOKIES?

If you are not familiar with how to enable cookies on your browser, check with the manufacturer of your particular browser or click on "Help" in the menu bar of your browser and search under "Cookies."

ABOUT SWITCHING BETWEEN DIFFERENT TYPES OF OIL

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WHY DOES VALVOLINE RECOMMEND CHANGING OIL EVERY 5,000 KM?

Most consumers drive under what is considered severe driving conditions (stop and go, short trips, towing, or very hot or very cold temperatures). Auto manufacturers' oil change interval recommendations are dramatically shorter for severe driving conditions, with the majority recommending 5,000 KM between oil changes. Both oil and oil filters have less of a useful life under severe conditions due to increased dirt and other contaminants. So, changing the oil and filter every 5,000 KM is the best way to ensure engine health.

IS IT OKAY TO SWITCH TO VALVOLINE MOTOR OIL IF I HAVE BEEN USING ANOTHER BRAND?

Yes! Valvoline motor oils meet or exceed vehicle manufacturer specifications.

IS SWITCHING TYPES OF MOTOR OIL (CONVENTIONAL, SYNTHETIC, ETC.) HARMFUL TO MY ENGINE?

Conventional, synthetic blend, synthetic and high mileage oils are compatible and switching from conventional to synthetic or vice versa will not harm your engine, unless your vehicle manufacturer requires a full synthetic oil. In that case, you must use a synthetic oil; use of a non-synthetic oil will void the warranty.

Still have a question after reviewing the Limited Engine Parts Warranty FAQ? Please Contact Us.